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Frequently Asked Questions

What is Powered Water®?

ZEROREZ® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to... Read More
ZEROREZ® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. Powered Water® acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean, unlike traditional carpet cleaners. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly. In short, the Zerorez patented cleaning process means your carpets and living surfaces will stay cleaner longer and dry faster.

I Have Had My Carpet Cleaned Before And It Took Days To Dry. With Zerorez, How Long Does It Take The Carpet To Dry?

At ZEROREZ® we add steps to our cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the... Read More
At ZEROREZ® we add steps to our cleaning process most carpet cleaners do not include which helps reduce the dry time. By pretreating and preparing the carpet fibers for cleaning, we reduce the amount of water it takes to completely rinse the carpet clean. We take extra vacuum stokes to remove as much excess moisture as possible and we set up specially designed fans (air movers) as we clean in order to increase airflow and reduce the dry time. Our typical dry time is between 6 and 12 hours, but dry time can be affected by the temperature and humidity inside the home. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

Do you have a guarantee? What does it cover?

Zerorez offers a thirty-day Gotta Love It Guarantee™! If you are unsatisfied for any reason within 30 days after your cleaning we will gladly return to... Read More
Zerorez offers a thirty-day Gotta Love It Guarantee™! If you are unsatisfied for any reason within 30 days after your cleaning we will gladly return to your home and re-clean the areas you are not happy with.

How Does Zerorez Charge For Carpet Cleaning?

A room is considered an area ranging up to 15 x 15 or 225 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, over-sized areas etc.,... Read More
A room is considered an area ranging up to 15 x 15 or 225 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, over-sized areas etc., are priced differently than the room rate. We will provide an estimate over the phone. The technician will also verify pricing on-site prior to cleaning.

Does Zerorez Clean Other Things Besides Carpet?

Because Zerorez’s Patented Powered Water® technology works incredibly well on all surfaces, we are proud to offer other services which include: Carpet... Read More
Because Zerorez’s Patented Powered Water® technology works incredibly well on all surfaces, we are proud to offer other services which include: Carpet Cleaning Upholstery Cleaning Area Rug Cleaning Tile and Grout Cleaning

Is A Fabric Protector Applied To The Carpet?

The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during... Read More
The application of Fabric Protector is an additional service we offer. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector could be worn down or removed by harsh cleaning chemicals. Your carpet’s ability to resist soiling and staining would be reduced over time, allowing spots and spills to become stains. Zerorez uses the industry’s best protectant that can be applied to the carpet after cleaning.

How do you treat pet stains and odor? Is there an extra charge for the treatment?

Zerorez understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as... Read More
Zerorez understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost options before beginning treatment. Any service recommended by a technician is optional. If you decline a pet treatment it does void our 30-day Gotta Love It Guarantee ™ for that area of your home. Our technicians will be able to discuss all the options, costs and solutions with you when they inspect your home and review the existing conditions.

What Can You Do About Residue Left Behind From “Do it Yourself” spotting chemicals or Other Cleaning Companies?

Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and... Read More
Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. If you do not use Zerorez, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet, thereby compounding the problem. What is needed is to neutralize and remove the sticky residue that has been left behind. Zerorez’s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented cleaning process and our Powered Water® we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean. After cleaning with the Zerorez way it is important to not add new soaps or detergents back into the carpet. We can provide bottles of our carpet friendly spotting agents and our Powered Water® for your future spotting needs. We will refill the bottles anytime we come back to clean your furnishings free of charge.

What About Area Rugs? Can You Clean Them In The Home Or Do You Take Them Off-Site?

We can clean many types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is... Read More
We can clean many types of area rugs in your home as long as there are not biological issues in the rug (such as urine, blood, feces or vomit) and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors.

Do you offer any in-home cleaning products I can buy?

Yes. We have two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The... Read More
Yes. We have two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. The spotting kit is priced at $30.00 and the deodorizer at $30.00. Both of these products have free refills upon each paid service!

What days are you open?

We provide customer service to our customers 7 days a week.

What should I do before Zerorez arrives for my appointment?

A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your... Read More
A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment: 1. We ask that you thoroughly vacuum the areas we will be cleaning. 2. We run one person crews, so we ask that you move the furniture that you want moved.

Do I Have To Be Home For The Cleaning

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm... Read More
While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

How Often Should I Get My Carpet Cleaned?

How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and... Read More
How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and use, number of people, pets, outdoor environment, etc., contribute to the cleaning cycle. Most Carpet Manufacturers require you to have your carpets cleaned with Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. Zerorez’s patented cleaning process goes above and beyond normal HWE so using Zerorez will help you maintain your carpet’s warranty. Cleaning more frequently will extend the life of your carpet. Remember your carpet is the number one filter for dirt in the home, so keeping it cleaned regularly is not just about making it look clean, but your health as well.

Do you Move Furniture?

We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics.... Read More
We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics. This service is free of charge and by request only. We will clean up to and around larger items such as large entertainment centers, bookshelves, and beds. Items we move will be placed on protective slips or blocks to keep them safe from the wet carpet.

Is the Carpet Wet After the Cleaning?

Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow... Read More
Yes, our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 6 and 12 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

What is Considered a "Room" SIze?

We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an... Read More
We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an additional $30.00 charge. The service technician will perform a final price assessment of all areas to be cleaned onsite.

What do you Charge for Additional Rooms?

Rooms between the sizes of 10×10 to 15×15 feet are $55.00. Staircases with 10-15 steps are $60.00. Hallways are typically priced at $30.00 and smaller... Read More
Rooms between the sizes of 10×10 to 15×15 feet are $55.00. Staircases with 10-15 steps are $60.00. Hallways are typically priced at $30.00 and smaller areas are discounted. The service technician will assess all areas to be cleaned onsite for a final quote.

Can I include other items in the Three Room Special, Such as couch or area rug?

The ZEROREZ® three room special is only for areas of carpet that are attached to the floor. However, you can book as many of our services into one... Read More
The ZEROREZ® three room special is only for areas of carpet that are attached to the floor. However, you can book as many of our services into one appointment. We are happy to demonstrate our other cleaning services such as tile, upholstery, and area rug cleaning and provide a quote while on-site, just ask your service technician!

How do you clean air ducts? What is the cost?

We scrub the entire air duct system with our scorpion air brushes, cleaning trunk lines and main plenums with a 5000 CFM HEPA Negative Air Machine and... Read More
We scrub the entire air duct system with our scorpion air brushes, cleaning trunk lines and main plenums with a 5000 CFM HEPA Negative Air Machine and 200psi compressor. We clean each individual vent, both the heat registers and cold air returns. We charge $25.00 per vent opening, with a service minimum of $349. This is not $349 plus $25 per vent. *Please note, in order to best serve our Air Duct Cleaning customers and guarantee the most efficient routes, we require at least 48 hour notice of any service cancellation. In the event you cannot provide 48 hour notice, there will be a $50 cancellation fee.

Can I decline a pet service if it's recommended by a technician?

Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning... Read More
Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning procedures and product. Any service recommended by a technician is optional but certainly encouraged. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.

Do you offer any in-home cleaning products I can buy?

Yes. We have two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The... Read More
Yes. We have two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. The spotting kit is priced at $30.00 and the deodorizer at $30.00. Both of these products have free refills upon each paid service!

What areas do you service?

We service a 60 mile radius from our location in Omaha, NE. We also service a 30 mile radius for our Lincoln, NE customers. Service minimums may apply... Read More
We service a 60 mile radius from our location in Omaha, NE. We also service a 30 mile radius for our Lincoln, NE customers. Service minimums may apply depending on location. Call for details.

What days are you open?

ZEROREZ® provides customer service Monday – Sunday.

Is there a discount if I schedule on the same day as my neighbor?

Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as... Read More
Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as you can so you all can benefit from a great deal!

What is your water and disposal fee for?

Cleaning with Powered Water™ has its challenges. We bring this patented cleaning fluid with us to each appointment instead of using tap water from your... Read More
Cleaning with Powered Water™ has its challenges. We bring this patented cleaning fluid with us to each appointment instead of using tap water from your faucet. This means we carry 200-400 gallons of water on each truck which essentially doubles the weight of our vehicles. This fee helps us with the cost of transporting such high volumes of water and equipment.

How often should I get my carpet cleaned?

Most carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however... Read More
Most carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We also advise you check the warranty information on your carpet. Many carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

What are the black lines around the baseboards and under doorways?

This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is... Read More
This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. This occurs over a significant period of time and is not noticed until a build-up has occurred. This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpet on a regular basis.

Do you sell gift certificates?

Yes, these make a great gift for anyone! Just give us a call and let us know the dollar amount you want the gift certificate for and we will send it to you... Read More
Yes, these make a great gift for anyone! Just give us a call and let us know the dollar amount you want the gift certificate for and we will send it to you via postal service.

Where can I find your coupons?

Our specials are largely run over the radio and in print. Our pricing is typically consistent across the advertising mediums, so just call us and we will... Read More
Our specials are largely run over the radio and in print. Our pricing is typically consistent across the advertising mediums, so just call us and we will give you the best deal we offer. You can also join our email list found on the home page to receive special offers and promotions!

Contact Us

402-933-1988

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